At PCB-M, the privacy of our visitors and clients is a priority. This policy explains what information Pacific Coast Builders Maintenance ("PCB-M," "we," "us," or "our") collects, why we collect it, and what we do with it.
PCB-M is a division of Pacific Coast Builders, Inc., a licensed California general contractor (CSLB License #672362), and shares its systems and staff. Information you give PCB-M is held by Pacific Coast Builders, Inc.
Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
Information We Collect
The personal information we ask you for, and the reason we're asking, is made clear at the point we ask for it.
When you submit our contact form or reach out to us directly, we may collect your name, email address, mobile phone number, the address of your home, and anything you choose to tell us about your home or the work you need. If you call or meet with us, we may add to that record what we discuss about your property and your service.
We also collect standard website analytics — pages visited, approximate location, device and browser — through cookies and third-party analytics tools.
How We Use Your Information
We use the information we collect to:
Respond to your inquiry and answer your questions
Schedule and carry out visits, assessments, and maintenance work
Communicate with you about your home, your appointments, and your service
Keep an accurate record of your property and the work we've done on it
Operate, maintain, and improve our website
Understand how our website is used, and measure our advertising
Detect and prevent fraud
We may send you marketing or promotional material by email about our services. You can unsubscribe from those at any time using the link in the email.
We do not send promotional or marketing text messages. Text messaging is used only to communicate with you about your inquiry, your appointments, and your service — see below.
SMS Text Alerts
Pacific Coast Builders Maintenance (PCB-M) is a division of Pacific Coast Builders, Inc. (CSLB License #672362). Our text messages are sent by Pacific Coast Builders, Inc. on behalf of PCB-M, from the number (949) 810-2975.
By providing your mobile number and opting in on our contact form, or by agreeing to text communication during a phone call or an in-person visit, you agree to receive SMS text messages from Pacific Coast Builders, Inc. about your PCB-M service.
Program description: We send appointment confirmations and reminders, a message to confirm we have the right number for you, replies to your inquiries, updates about your service, and occasional requests for a review after work is complete. We do not send promotional or marketing text messages.
Message frequency: Message frequency varies based on your interaction with us.
Cost: Message and data rates may apply, depending on your mobile carrier plan.
Opt out: You can cancel at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send you further texts unless you opt in again.
Help: For help, reply HELP to any message email cc@pacificcoastbuilders.com, or call 714-969-1768.
Consent is not a condition of purchase. Opting in to text messages is not required to receive our services, and the consent checkbox is not required in order to submit our form.
One opt-out covers both: Because PCB-M and Pacific Coast Builders share one text messaging service, replying STOP stops texts from both PCB-M and Pacific Coast Builders, Inc.
Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile number or your SMS opt-in consent with third parties for their marketing purposes. Your consent to text messaging is used only to communicate with you about your home and your service with us, and is kept separate from every other use of your information described in this policy.
Data Protection
We take reasonable measures to keep your personal information safe. Your information is stored on secure servers and is accessible only to authorized personnel who need it to do their work.
Third-Party Disclosure
We do not sell or trade your personally identifiable information to outside parties.
We share information with service providers who help us operate — for example our scheduling, messaging, and email systems — and only to the extent they need it to perform that work on our behalf. We may also disclose information where we are required to do so by law.
This does not include your mobile phone number or your SMS opt-in consent, which are never shared with third parties for their marketing purposes.
Cookies
We use cookies to understand how our website is used, to remember your preferences, and to measure our advertising. Most browsers let you refuse cookies or alert you when a site sets one; parts of the site may not work as intended if you turn them off.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, contact us and we will remove it.
Your Rights
If you're a California resident, you have the right to ask what personal information we hold about you, to ask us to delete it, and to ask us to correct it. We do not sell personal information. To make a request, contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.
Contact Us
Questions about this Privacy Policy, or about the information we hold about you:
Pacific Coast Builders Maintenance (PCB-M) A division of Pacific Coast Builders, Inc. — CSLB License #672362 2127 S Hathaway St., Santa Ana, CA 92705 Email: cc@pacificcoastbuilders.com Phone: 714-969-1768
Last Updated: July 17, 2026